Legal
Terms of Service
These terms — the Fayla User Agreement — are the agreement between you and Fayla. By creating an account, installing the extension, or connecting a source, you accept them. If you are using Fayla on behalf of a business, you confirm you are authorised to accept them for that business. Our Privacy Policy forms part of this agreement.
1. What Fayla is
Fayla is a Chrome extension and hosted service that connects to the sources you choose (Gmail today, with more on the way), identifies conversations that appear to need a follow-up, ranks them into a queue, and can draft a suggested reply for you to review. Fayla saves drafts back into the connected source. Fayla does not send messages on your behalf.
2. Your account
- You must be at least 16 years old and legally able to enter into this agreement.
- You are responsible for keeping your login credentials secure and for everything that happens under your account.
- You can create an account with an email address and password, with "Continue with Google", or with "Continue with Facebook". If you use a password, you must verify your email address before you can sign in. If you use Google or Facebook, that provider has already confirmed the address, so no separate verification step applies — but your continued access then depends on that provider's account, and you remain subject to their terms as well as ours.
- You must give accurate account information. Where you sign in with more than one method using the same email address, they resolve to a single Fayla account.
3. Acceptable use
You agree not to:
- use Fayla to send, prepare, or organise spam, bulk unsolicited mail, or cold outreach at scale;
- use Fayla for harassment, fraud, phishing, or impersonation;
- attempt to circumvent plan limits, rate limits, or authentication — including by calling the API directly to exceed limits enforced in the product;
- reverse engineer, resell, sublicense, or offer Fayla as a service to third parties without our written permission;
- use automated means to place load on the service beyond normal individual use, or otherwise degrade it for other customers;
- use Fayla in violation of any applicable law, or of Google's own terms and policies.
We may suspend or terminate an account that breaches this section, and for serious or repeated breaches we may do so without notice.
4. Plans, trial, and billing
Trial
Every new account starts with a 14-day trial that includes the full Individual feature set. No card is required to start it. When the trial ends, your account moves to the Free plan automatically — you are never locked out, and you are never charged without choosing to subscribe.
Free plan
The Free plan is genuinely free and has no expiry. It applies usage limits — currently one connected source, a capped number of actively tracked conversations, a shorter history lookback window, less frequent automatic syncing, a monthly cap on AI-drafted replies, and a reduced set of reply tones. The exact limits in force are shown in the product, and we may adjust them; we will not reduce them without notice.
Individual plan
The Individual plan is a single paid monthly subscription, currently $19 per month. It removes the tracked-conversation cap, extends the lookback window, syncs more frequently, unlocks every reply tone, allows more than one connected source, and removes the monthly cap on AI-drafted replies. There is no other paid tier. The price in force at any moment is shown on our pricing page and on the checkout page before you pay, and that checkout page is what governs if the two ever differ.
Payment and Merchant of Record
- Lemon Squeezy is the seller of record for every Fayla subscription. Lemon Squeezy, Inc. acts as Merchant of Record, which means the purchase contract for the subscription is between you and Lemon Squeezy rather than directly with us. Lemon Squeezy is responsible for the checkout, for the payment itself, for issuing your invoice or receipt, and for registering, collecting and remitting applicable sales tax and VAT. Their terms of service and privacy policy govern the transaction, and consumer-protection rights that attach to the seller attach to them. Your right to use Fayla itself, and everything else in this agreement, remains between you and us.
- Card details are entered on Lemon Squeezy's own hosted checkout page and are held by Lemon Squeezy. We never see or store your card number. What we receive back and store is your subscription status and the opaque customer and subscription identifiers Lemon Squeezy issues.
- Subscriptions renew automatically each period at the then-current price until you cancel.
- Prices are subject to change. We will give you notice before a price change affects an existing subscription, and you may cancel before it takes effect.
- If a payment fails, we keep your paid access for a short grace period while the payment provider retries the charge. If it is still unresolved after that, the account moves to the Free plan.
5. Cancellation and refunds
You can cancel at any time. Cancelling stops future renewals; it does not end your access immediately. You keep the Individual plan until the end of the period you have already paid for, and only then does the account move to the Free plan.
Downgrading never deletes your data and never disconnects a source you have already connected. Free-plan limits apply to adding new things, not to taking away what already exists.
We do not offer pro-rata refunds for partial periods, except where refunds are required by law in your jurisdiction. If something has genuinely gone wrong, email us — we would rather fix it than argue about it.
6. AI-generated content
Fayla's queue, priority scores, extracted facts, and suggested replies are produced in part by large language models. They can be wrong. A thread can be ranked incorrectly, a price or deadline can be misread, and a drafted reply can contain statements you would not make.
You are responsible for reviewing anything Fayla drafts before you send it. Fayla saves drafts, never sends them, precisely so that a human decision always sits between the model and your customer. You own the content of the messages you send, and you are responsible for their accuracy and for any commitments they make.
7. Google, Facebook, and other third-party services
Fayla depends on each connected source's own API (the Gmail API today) and on third-party providers for sign-in, AI, payments, email delivery, and hosting. Your use of a connected source remains governed by that source's own terms. If you sign in with Google or with Facebook, your use of that account remains governed by that provider's terms, and losing access to it may mean losing your route into your Fayla account. We are not responsible for outages, changes, or restrictions imposed by any of these providers, and a change on their side may require us to change or discontinue a Fayla feature — including removing a sign-in method or a connected source.
You can revoke Fayla's access to a connected source at any time, from that source's own provider (for Gmail, your Google Account settings) or from within the extension. Doing so stops Fayla from reading that source and stops it from being watched by the product. You can likewise remove Fayla from your Facebook account settings; because Facebook is only ever used to identify you at sign-in, doing so affects how you sign in and nothing else. Which third parties receive what data is set out in our Privacy Policy.
8. Your data
The content from your connected sources is yours. We do not claim ownership of it, we do not sell it, and we do not use it to train AI models. What we collect, how it is used, and how to delete it is described in our Privacy Policy, which forms part of these terms.
You may delete the data stored for a connected source at any time from within the extension, and you may request full account deletion by emailing us.
You are responsible for the sources you connect. If someone you have corresponded with objects to Fayla holding data about them, we will act on that objection and erase their data across every account, including yours, without notice to you — see the Privacy Policy for how that works. That erasure affects only the affected conversations, and nothing else about your service.
9. Intellectual property
Fayla, including the extension, the backend service, this website, and the Fayla name and logo, is our property and is protected by intellectual property law. We grant you a personal, non-exclusive, non-transferable, revocable licence to use Fayla for your own business purposes for as long as these terms are in force. Nothing here transfers ownership of any part of the service to you.
10. Availability and changes to the service
Fayla is an early-stage product operated by a small team. We do not offer a service level agreement or an uptime guarantee. We may add, change, or remove features, and we may impose or adjust technical limits where needed to keep the service usable for everyone. If we discontinue the service entirely, we will give you reasonable notice and a way to export or delete your data.
11. Disclaimers
Fayla is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.
In particular, we do not warrant that Fayla will identify every conversation that needs a follow-up, that its prioritisation is correct, that its extracted facts or drafted replies are accurate, or that it will operate uninterrupted or error-free. Fayla is an assistant, not a guarantee of revenue and not a substitute for your own judgement. Some jurisdictions do not allow the exclusion of certain warranties, in which case those exclusions do not apply to you.
12. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, lost customers, or lost or corrupted data, arising out of or relating to your use of Fayla — including any missed follow-up, mis-prioritised conversation, or inaccurate AI-generated draft.
Our total aggregate liability arising out of or relating to these terms or the service is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) EUR 50.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, death, or personal injury caused by negligence. If you are a consumer, your statutory rights are unaffected.
13. Termination
You may stop using Fayla at any time by cancelling your subscription, disconnecting your connected sources, uninstalling the extension, and requesting account deletion.
We may suspend or terminate your account if you breach these terms, if your use creates a legal or security risk, or if we are required to by law. Where circumstances allow, we will give you notice and a chance to fix the problem first. On termination, your licence to use Fayla ends and we will delete your stored data as described in the Privacy Policy. Sections 8 through 12 survive termination.
14. Governing law and disputes
These terms are governed by the laws of the Republic of Moldova, and the courts of Chișinău, Republic of Moldova have exclusive jurisdiction over any dispute arising from them.
If you are a consumer resident in the EU/EEA, the UK, or another jurisdiction whose law gives you mandatory consumer protections, this does not deprive you of those protections or of your right to bring proceedings in your local courts.
Before starting formal proceedings, please contact us at hello@fayla.io — most disagreements are faster to resolve by email.
15. Changes to these terms
We may update these terms. If a change materially affects your rights, we will notify you by email or in the product before it takes effect, and continuing to use Fayla after that date means you accept the updated terms. If you do not accept them, you may cancel and stop using the service.
16. Contact
Questions about these terms: hello@fayla.io.